Billiard Dogs Playing Hoodie Zip Hoodie

We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

IMPORTANT NOTE:
Since your order is made just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Please read the Product Description carefully to find your best fit!

RETURNS

You have 30 calendar days to return an item from the date you received it. We only refund if the items are defective or damaged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Return Address: 1508 Meadow Court, Rockford, IL 61104, United States.

HOW DO I RETURN AN ITEM?

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Theyakacom will be accepted.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Theyakacom reserves the right to deny any return.

DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT?

Please contact us to start the return process. Please include the following information:

• Order number
• Proof of purchase
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling fees.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theyakacom.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Due to COVID-related delays being experienced by all major carriers, across the US, as seen in national news, as well as delays within our warehouse operation, we ask for your patience as it relates to the delivery of your packages. We do apologize and are working internally and with our partners to ensure timely arrival. We do expect an additional 3 to 5 days delay in delivery timelines, at the moment.

When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) and can be from 1-5 days or more.

Note: We will update your order status by emailing: support@theyakacom. Please check your mailbox carefully (including spam).

Working time: Monday to Saturday.

Each product is manufactured in different factories in the US, China, and Vietnam.

Warehouse in the USA: 1508 Meadow Court, Rockford, IL 61104, United States.

ESTIMATED TIME OF ARRIVAL (Production + Shipping time)

Type Of Shipping	Production Time	Shipping Time	Shipping Fee
Standard Shipping	5 - 7 days	7 - 15 days	4.99 USD
Fast Shipping (Cannot be delivered to a PO Box)	5 - 7 days	5 - 7 days	25 USD

PLEASE NOTE:

1. The above timeframe is applied for orders to the United States and worldwide with the standard shipping method. ("days" here is "business days")
2. Order with over 10 pieces will delay in production department because we need more times to produce more pieces.
3. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
4. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause you.
5. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out. We're so sorry for this inconvenience and hope that you can understand for us. Delay about: 7 - 10 days.
6. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

• How to Check/Track order status?

- If your order has been shipped out, a Tracking Number will be sent to you via email.

- You can track your order via the following link: 

https://www.aftership.com/en/t...

If you need help, please notify us via email: support@theyakacom.com